Last Updated: 2024-08-06

Introduction

At PICTURES-US.COM, we are committed to providing you with high-quality artwork and ensuring your satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy to make the process as easy as possible.

Return Period

You have 14 days from the date of purchase to return an item.

Condition of Returned Items

To be eligible for a return, items must be in their original condition and packaging with full protection.

Return Shipping

The client is responsible for return shipping costs. Returns must be pre-approved, and we will supply a return shipping label.

Refund Method

Refunds will be processed using the original payment method.

Exchanges

We offer exchanges on a per-case basis. Please contact us for further details.

Non-Returnable Items

The following items cannot be returned:

- Clearance items

- Custom products

Proof of Purchase

To process a return, you must provide your order number.

Damaged or Defective Items

If an item arrives damaged or defective, please contact us with supporting proof of damage at arrival (e.g., pictures of damaged packaging or the damaged item).

Restocking Fee

We do not charge a restocking fee, but the client is responsible for the return freight.

Product Guarantee/Warranty

These are artworks, and no specific guarantee or warranty period is provided.

Contact Us

To initiate a return or for support, please contact us by email at INFO@PICTURES-US.COM.

Changes to This Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes.